Tip-Offs Hotline

1. Purpose

Malata Incorporated is committed to honest, ethical and lawful conduct. This channel allows anyone, including clients, suppliers, staff and members of the public, to report concerns about unethical, unlawful or improper conduct connected to the firm.

2. What you can report

• Fraud, theft, bribery or corruption
• Misuse or suspected misuse of client or trust funds
• Conflicts of interest that have not been disclosed
• Breaches of the Legal Practice Act, the LPC Code of Conduct or other laws
• Breaches of client confidentiality or data protection
• Harassment, discrimination or victimisation
• Any attempt to conceal any of the above

3. What this channel is not for

• Requests for legal advice or updates on a matter. Please contact your attorney directly.
• Emergencies or crimes in progress. Please call the South African Police Service on 10111.
• Complaints about fees or service. Please see the complaints procedure in our Terms of Business.

4. How to report

When reporting, please give as much detail as you can: what happened, when, who was involved, and any supporting documents. You may report anonymously, but anonymous reports can be harder to investigate.

• Email: info@malataincorporated.co.za
• Phone: +27 64 762 6040
• Post or hand delivery: 133 Silverleaf Ave, Birchleigh, Kempton Park, marked "Confidential: Tip-Offs"

5. Confidentiality

Reports are treated confidentially and are shared only with those who need to know in order to investigate or as the law requires.

6. Protection from retaliation

We do not tolerate retaliation against anyone who makes a report in good faith. Disclosures may also be protected under the Protected Disclosures Act 26 of 2000.

7. What happens next

• We will acknowledge your report within 2 business days, where you have given contact details.
• The report will be assessed and, where appropriate, investigated fairly and impartially.
• Where the law requires, matters will be reported to the relevant authority, including the Legal Practice Council or law enforcement.
• We will give feedback where we reasonably can, although we may be limited by confidentiality or legal obligations.

8. Good faith

Please report only what you honestly believe to be true. Knowingly false or malicious reports may lead to action against the person who made them.

9. Other channels

You may also report concerns directly to:

• The Legal Practice Council
• The National Anti-Corruption Hotline: 0800 701 701

10. Privacy

Personal information received through this channel is processed in line with our Privacy Policy and the Protection of Personal Information Act 4 of 2013.